Published: June 18, 2024 | Last updated: August 25, 2024
On May 18, 2024, Clickerwayne Enterprise contacted Lazada Partner Support via the chat feature on Lazada Seller Center to follow up on an issue regarding the
unavailability of a downloadable Tax Invoice. This receipts are essential in preparation for the upcoming 2550Q filing with the
Upon initiating the chat, we were connected with an agent named Dale. Our query, which was straightforward and supported by a screenshot of the My Invoice tab on Lazada Seller Center, was clear: we needed the official receipt. Dale's initial response was to direct us to the Income Statement tab, which was irrelevant to our request. His response was, "You can download it on the other tab in the Income statement; you can see it on the right upper corner." This indicated that he had not reviewed the screenshot we provided.
Despite our attempts to clarify that we did not need the income statement but the official receipt, Dale insisted, "You can download it on the Income statement." Realizing that Dale misunderstood our need, we requested to escalate the issue and speak with his manager. Instead of acknowledging our request, Dale sent us a screenshot of the page for downloading the income report, which was not useful.
Lazada Support Agent's View
Lazada Seller's View
Frustrated, we reiterated that our concern was specific to the downloadable official receipt (O.R.) from the My Invoice tab. Dale continued to misunderstand, responding with, "Did you try to download it?" and attempted to disconnect us from the chat. Fortunately, we managed to stay connected. Our response was clear: "AND DON'T YOU DARE DISCONNECT US FROM THIS CHAT."
Dale's reply was to again direct us to download the income statement, demonstrating a lack of comprehension of our issue. We explicitly stated, "INVOICE IS DIFFERENT FROM INCOME STATEMENT, DALE." We requested again to escalate the chat. Dale's response was to ask for 1-2 minutes to check his resources.
After over two minutes, Dale returned with another unrelated screenshot, still failing to address our need for the official receipt. By this point, it was clear Dale was frustrated and unable to comprehend our request.
Our World Class Horrific Experience with Lazada Partner Support was deeply disappointing. The agent's lack of understanding, unhelpful responses, and evasive behavior highlighted a significant gap in their training and customer service standards. This incident (Lazada's Customer Service trademark) underscores the need for Lazada to improve their support services to ensure issues are resolved efficiently and accurately.
"Due to severe frustration caused by the Lazada Partner Support Agent's poor comprehension skills, and as an act of retaliation, Dale canceled one of our buyer's orders that was already in "Ready to Ship" status."
How has your experience been with Lazada Philippines Partner Support?
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For inconsistent support and nonsensical answers, always begin with the FAQ search before initiating a live chat. This ensures you get the "WTF moment" as efficiently as possible.
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