Lazada's Unjust Wrong Weight Charges On Sellers


Published: Dec 20, 2023 | Last updated: Mar 14, 2024

In the rapidly expanding world of e-commerce, platforms like Lazada play a pivotal role in connecting sellers with consumers. However, recent reports suggest a disconcerting trend: Lazada, a prominent player in the industry, is allegedly charging its sellers incorrect weight fees, raising questions about transparency and fairness in their fee structure. In this article, we delve into the concerns raised by sellers who claim to have been victims of inaccurate weight charges, shedding light on the apparent lack of clarity and accountability in Lazada's practices.

The Seller's Plight:

Sellers on Lazada have raised red flags about the platform's billing practices, specifically in relation to weight fees. Despite parcels having accurate dimensions and weights, sellers report being charged incorrectly. What adds to the mystery is Lazada Partner Support's inability to provide detailed information or proof of the charges imposed. When pressed for clarification, sellers are met with a puzzling response – Lazada's support claims to lack access to the very information they are being asked to provide as proof.

The Logical Paradox:

One of the key questions that emerge from this issue is the logic behind Lazada's insistence on sellers providing proof of parcel weights and dimensions when their own support team professes to be without access to such data. This apparent contradiction raises concerns about the transparency and reliability of Lazada's fee assessment process. Sellers are left grappling with a perplexing situation where they are asked for evidence that Lazada claims not to possess.

Patterns of Deception:

Analyzing historical data across various e-commerce platforms, including Lazada, sellers have observed a disturbing pattern. Allegedly, Lazada tends to levy incorrect weight fees predominantly between March-April and November-December. The consistency of these occurrences has led some sellers to label this as a calculated and fraudulent practice by Lazada, undermining trust within the seller community.

Lazada Partner Support Center PSC
Figure 1: In a perplexing turn of events, sellers receive responses from the Partner Support Center (PSC) that are difficult to comprehend.

Incomplete Reimbursements:

To add fuel to the fire, some sellers have presented evidence in the form of before-and-after snapshots of their transactions with Lazada. These visuals purportedly show that Lazada did reimburse the amounts they incorrectly charged. However, upon closer inspection, it becomes apparent that Lazada falls short of returning the exact full amounts to sellers. The remaining one centavo, seemingly insignificant on its own, raises eyebrows as it accumulates across numerous transactions, leaving sellers shortchanged. Here's a step by step process on how to deal with Lazada's incorrect claims refund.

Lazada Wrong Weight Adjustment Wholesale Dito
Lazada Wrong Weight Adjustment Clickerwayne
" becomes apparent that Lazada falls short of returning the exact full amounts to sellers. The remaining one centavo, seemingly insignificant on its own leaving sellers shortchanged."


The allegations of incorrect weight charges against Lazada are troubling, casting a shadow on the platform's commitment to fair and transparent practices. Sellers are left grappling with unanswered questions and a sense of betrayal. Whether Lazada's actions are a result of systemic issues, negligence, or deliberate deception is yet to be determined. In the interest of fostering a trustworthy e-commerce environment, it is imperative for Lazada to address these concerns, provide clarity on its fee assessment processes, and rebuild the confidence of its seller community. As the e-commerce landscape continues to evolve, the onus is on platforms like Lazada to prioritize integrity and transparency to ensure a thriving and equitable marketplace for all.