Return and Refund Policy

This page explains how to cancel an order, return goods, and get a refund from Clickerwayne Zelle Solutions Inc. It applies to every order placed through Wholesale Dito Store.

Cancelling an Order

You can cancel an order within 24 hours after the purchase order has been confirmed. The clock starts when we confirm your PO, not when you first send it. If you send a PO on Monday and we confirm it on Tuesday, you have until Wednesday to cancel.

To cancel, send an email to customercare@wholesaledito.com with your order number. We do not accept cancellations through the website, by phone, or through chat. The email creates a paper trail, which we require for accounting.

Once we schedule your order for delivery, cancellation is no longer allowed. At that point the goods have been allocated to you, and the return process below applies.

Inspecting Your Order at Delivery

When the goods arrive, you or someone you have authorized can inspect them before signing the delivery receipt. If anything is wrong, damaged, or missing, tell the delivery personnel before you sign. We will replace the goods on the spot or arrange a replacement delivery.

If you sign the delivery receipt without noting an issue, we treat the goods as received in good order and correct quantity. After that point, the return process below applies.

Returning Goods After Delivery

If you discover a defect, receive the wrong item, or find another issue after you have accepted delivery, you can return the goods under the following conditions:

  • The goods were delivered within the last 7 calendar days.
  • The goods are still in their original packaging and have not been used or opened, except to inspect for a defect.

What Cannot Be Returned

  • Goods we made to your specifications or personalized for you.
  • Goods that spoil quickly or are past their expiry date.
  • Goods that cannot be returned for hygiene reasons, if you have unsealed them.
  • Goods that have been mixed with other items and cannot be separated.
  • Goods bought on sale or at a discount.

We do not accept returns for change of mind. Returns are only accepted for damage, defect, or shipping error.

How to Send a Return

Email customercare@wholesaledito.com with:

  1. Your order number.
  2. The item code or SKU.
  3. What is wrong, with photos if you have them.
  4. Whether you want a replacement or a refund.

You pay the shipping cost to return the goods. Ship returns to:

Wholesale Dito Store
Forest Drive St., corner Country Drive
Country Homes, Biñan, Laguna 4024
Philippines

We are not responsible for goods that are damaged or lost on the way back to us. Use a courier that insures and tracks the shipment. We cannot refund you until we receive the goods, or you show us proof that the courier delivered them to us.

Getting a Refund

Send your refund request within 30 calendar days of the cancellation date. Requests received after that period will not be processed.

We process refunds within 14 banking days. Weekends and Philippine public holidays are not counted. The refund goes back to the same account you paid from. There is no fee for the refund itself.

What We Need From You

Refunds go to the source account only. We cannot send a refund to a different account, a different person, or a different company. To process your refund, we need:

  • If you paid by GCash or Maya: the exact mobile number and account name you paid from.
  • If you paid by bank transfer: the exact bank account number and account name you paid from.
  • The name on the receiving account must match the name on the original payment. If the payment came from a company account, the refund must go to an account in that same company name.

Do not send us an ATM card number. That is not a bank account number. If you do not know your account number, contact your bank first.

Contact Us

For any question about this policy:

Email: customercare@wholesaledito.com
Phone: +63.917.18.ZELLE
Contact Info: Contact Us

Last updated September 16, 2026.

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